Warranty, vehicle quality, delivery time… Renault is rated higher than Stellantis

Although the Manufacturers’ Love Rating collects the opinion of dealers, it includes questions of interest to consumers as well. Its 2022 edition suggests you risk being treated better with a Renault or Dacia than a Peugeot, Citroën or DS.

When dealers are asked about the car brands they represent, the language of wood is not always appropriate. The 2022 builders’ love rating illustrates this perfectly. The sample of 368 concession managers interviewed for this survey conducted by Mobilians is sometimes very critical. Includes issues that affect buyers of new or used cars, such as meeting delivery times, warranty processing, availability of spare parts or the level of quality of vehicles supplied. From one theme to another, the results can be very variable. But a general trend emerges despite everything if we limit ourselves to French brands. While Renault and its subsidiary Dacia seem to be making progress, Peugeot, Citroën and DS are being judged more harshly. This testifies to a growing dissatisfaction between the Stellantis team and its network, which risks causing inconvenience for customers.

Warranty is well treated by Renault and Dacia

In guarantee treatment, Diamond is rather at the top of the table. Its Romanian subsidiary Dacia even occupies a good 6_e place with a score of 7/10, just ahead of the parent company and its 6.94/10. The results are better than the 5.78/10 and 5.65/10 obtained by the two brands in 2021. Peugeot, Citroën and DS also did better than last year. But they started so low that they stay far away from their competitor. Leo is 15^e with 5.65/10, Chevrons are only 20^e with 4.8/10 and DS is 21^e with 4.29/10.

This is all the more unfortunate as the Stellantis group is far from always delivering flawless new cars, according to dealers. In this item, Citroën finishes at 24^e out of 28 manufacturers, Peugeot is 25^e and DS find himself penultimate. Despite the modest 17^e in the area, Renault is therefore still ahead, as is Dacia, which climbed to 12^e rank. The price-quality ratio is also considered more favorable to Losange than to its rival.

Delivery deadlines are not respected

If there’s one issue that’s attracting interest right now, it’s delivery times. It is hard to ignore that they are too long for almost everyone these days, due to the semiconductor crisis and other factors. The average score of 4.07/10 clearly reflects this tense situation. But in this area, the Renault group is again considered more reliable than its opponent.

Dacia is ranked 13th^e just in front of its owner, while the Citroën and Peugeot passed near the red lantern: they were 25 respectively.^e and 26^e. DS is halfway there, with 19^e position. Only with the availability and delivery time of spare parts does Stellantis reverse the trend.

Even Peugeot only finished 18^eit is better than Dacia, 20^eor that Renault, 22^e. Know that Citroën 21 is here^e and DS 23^e. On the other hand, when we talk about the price positioning of these parts, Renault and Dacia are again ahead.

An observation that holds true for the entire Stelantis group

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The argument

The observation is therefore final, and remains valid by looking at other Stellantis brands distributed in France. Opel, which is part of the PSA group along with Peugeot, Citroën and DS, or Jeep, Fiat and Alfa Romeo, formerly owned by Fiat-Chrysler Automobiles (FCA), are not getting good results. Overall, in this 2022 Constructors’ Love Rating, Peugeot only scored 16.^ewhile Opel is 20^eFiat 23^eJeep 24^eCitroën 25^e_{and DS 26^e. With a score of 3.7/10, Alfa Romeo still has the sad honor of bringing up the rear. A situation that is perhaps partly explained by Stellantis’ desire to review its distribution contracts and to favor online sales more.}

Renault has shown itself to be more careful on these subjects, and is now reaping the rewards. Thanks to the good marks awarded by his dealers, he finished 5^e basically, when he was only 11^e in 2021, and Dacia also collected a good 7^e square. A situation that does not directly affect the business of the group’s customers… although the manufacturer’s sales in Losange remain clearly lower at the moment than Peugeot’s sales in France.

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