Samsung launches Maintenance Mode, a new way to hide personal information – Samsung Newsroom Belgium

The new privacy feature will gradually roll out to Galaxy devices, starting with the Galaxy S22, and will allow users to block access to their data while their devices are being repaired.

Samsung launched the global rollout today1 Maintenance Mode, a new privacy protection feature on select Samsung Galaxy devices, follows a successful pilot program in Korea and an initial launch in China. Maintenance Mode can ease the user’s anxiety about giving their personal device to someone for repair, by allowing them to block access to their personal information, such as their photos, messages or contact.

“Our entire lives are on our phones, from our credit card information to family photos. With Maintenance Mode, we’re providing additional assurance that Galaxy users can maintain their privacy, even if they give the their phone to someone,” said Davy Moons, Marketing Manager Mobile eXperiences at Samsung Belgium. “We’re constantly developing new ways to improve privacy and security so people can explore new mobile experiences with peace of mind. »

Maintenance Mode is a way to create a separate user account when you hand your device over to a repair person so they can use basic functions without access to your private information. All the user needs to do is select Maintenance Mode from the “Battery & Device Care” menu in “Settings”, and restart their smartphone. Upon reboot, all personal information, including photos, documents, and messages, will be inaccessible2.

Once Maintenance Mode is enabled, the person the device is entrusted with will no longer be able to access apps installed by the user. Data or accounts created while using Maintenance Mode will be automatically deleted once the owner leaves it. He will be able to download apps from the Galaxy Store, but they will be automatically deleted, along with any data or accounts created, once the owner exits Maintenance Mode.

Samsung Galaxy devices are protected by Knox, Samsung’s defense-grade security platform, which offers a multi-layered protection approach. Through open collaboration with trusted industry partners, any potential threat can be discovered and neutralized faster. Built-in hardware and software security protects everything in the device, from chipsets to user-downloaded apps. Real-time protection ensures that security is constantly enforced, day and night. With this innovative security, users can be sure that their privacy is respected. Samsung Galaxy devices enable control and transparency, with features such as the Security and Privacy Dashboard and Permissions Manager, so users can easily determine what happens to their data.

Samsung is constantly testing and pushing new ways to keep users safe. In 2021, Samsung introduced Knox Vault, which isolated the most important information from the rest of the device.

Maintenance Mode was successfully tested on the Galaxy S21 series in Korea in July, then launched in China in September 2022. running on One UI 5. The rollout will continue throughout 2023, and availability will expand to more Galaxy devices. Stay tuned for more information on local availability.

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1 Availability may vary by market and model. Maintenance mode is available on select Samsung Galaxy devices with One UI 5 or later, including the Galaxy S21 and S22 series. Availability date may vary by market, model and network provider.

2 As a precaution, users are advised to back up all personal data before activating Maintenance Mode.

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